HEALTH AND HOLIDAY SAFETY

You can now book your holiday in our hotels in safety and tranquility

We, at all 3 of our establishments of Michael Hotels, are organizing every detail to make your stay safe. We are taking all measures; frequent sanitization, required spacing and specific products to keep our guests safe.

Our first concern is the well-being and safety of all and we will ensure that rules are fully enforced and respected.

We are making the most of our outdoor spaces to give you moments of relaxation in the open air

FAST CHECK-IN

In order to respect the correct distancing, the following procedures will be adopted the guest will be asked to send a copy of the scanned identity document via email in order to speed up the check-in and registration procedure. At the entrance will be affixed:

• a sign showing basic hygiene procedures;

• disinfectant dispenser
• The desk will be equipped with transparent Plexiglas which will allow a clear separation between the guest and the receptionist;
• Entrance to the lifts must be single or at most only for the same family; the button panel of the same lift will be sanitized periodically;
• Parking for cars must be done by the owner of the car only, by himself.
• Each single item delivered to the guest will be previously sanitized and sanitized again when returned;

CANCELLATION POLICY

Management of deposit/deposit in case of cancellation:

In case of cancellation within 30 days before arrival, any amount paid will be refunded. After 30 days we will retain the deposit.

It is required the receipt of payment of the deposit and photos of documents of people present in the hotel in order to facilitate check in

The balance of the stay will be paid on arrival at the hotel

If your trip cannot start due to Covid-19 disease or regional border blocks you can cancel your reservation at no charge even the day before

the deposit will be refunded

CLEANING THE ROOMS

All staff responsible for cleaning the rooms will be provided

• Mask
• headset

The room will be sanitized with adequate and certified products. All surfaces will be cleaned with specific sanitizing products

Our rooms are always sanitized before the arrival of our guests. We will continue to do this more carefully. All spaces and surfaces often touched such as elevator buttons and handles will be sanitized several times, every day.

COMMON SPACES

The sanitization procedures, in detail, will be intensified as follows:

in all common areas, disinfectant gel dispensers will be positioned at the right distance.

All common areas will be adequately cleaned with specific products.

THE RESTAURANT SERVICE

For breakfast, lunch, and dinner, in our restaurant or outdoors in the seated areas with table service, as well as buffet in the dining room, we will take sanitising measures.

Inside the dining room, to respect capacity and space, meals will be served with a double shift.

It is also possible to request the take away service.

In addition to the normal personal protective equipment, staff in charge of catering services will be wearing masks.

Also, all surfaces will be sanitized continuously. The workstations will be organized in such a way that the employees respect distance measures with each other and, in any case, all workers will be provided with a mask.

The tables will be distributed throughout the hall at the established distances. The tablecloth will be replaced for each new guest.

Room service

Room service will be carried out through disposable, hermetically sealed containers that will be brought by a waiter equipped with his personal protective equipment.

Takeaway service

The takeaway service will be carried out through hermetically sealed containers that are normally suitable for take away. The meals will be delivered by the room staff, equipped with personal protective equipment, directly to the guest.

 The bar

The bar counter will be equipped with plexiglass and the staff equipped with gloves and masks.

BEACH

The umbrellas at the right distance and all the large outdoor common areas will facilitate an optimal distribution of guests on vacation.

The sunbeds and umbrellas will be positioned at the distance required by law and will be sanitized every day

ANIMATION

The beach activities will be done in compliance with the rules

POOL

The pool water will be treated with 0.2% chlorine solution and the presence of chlorine will be constantly monitored

The sunbeds and umbrellas will be positioned at the distance required by law.

The sunbeds and umbrellas will be sanitized every day.